Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Rates
| Region | Shipping Time | Cost |
|---|---|---|
| United States | 7-15 business days | Free over $150 / $12.99 under |
| Canada | 10-20 business days | Free over $150 / $14.99 under |
| United Kingdom & EU | 10-25 business days | Free over $150 / $16.99 under |
| Australia & New Zealand | 12-25 business days | Free over $150 / $18.99 under |
| Other Countries | 15-30 business days | Calculated at checkout |
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package through the carrier's website.
Shipping Delays
While we strive to deliver within the estimated timeframes, shipping delays may occur due to weather, customs processing, holidays, or other factors beyond our control. We appreciate your patience.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@potalakarma.com within 7 days of the expected delivery date, and we will work with the carrier to resolve the issue.