Frequently Asked Questions
Products
Are your Dzi beads old or newly made?
Our collection includes both age-stated or older Dzi pieces and newly crafted Dzi-style beads. The individual product page identifies how a specific piece is presented, together with its materials, visible condition, and any relevant age information.
What materials do you use?
Materials vary by object and may include agate, crystal, wood, bone, copper, silver or silver-toned alloys, cord, pigments, and other natural or crafted materials. Please use the material information on the individual product page as the reference for that piece.
Are your thangka pendants hand-painted?
Where a thangka pendant is hand-painted, the product page states this. Brushwork, line, color, and small irregularities may vary from one handmade piece to another.
Why do older and handmade pieces vary?
Natural materials, handwork, age, wear, and patina create differences in color, pattern, surface, weight, and finish. These variations are part of the character of the individual object. Please review all product photographs and condition notes before ordering.
What happened to Potala Heritage and Aura Orient?
Potala Karma is now the single public-facing store name. Older, one-of-a-kind, lifestyle, and contemporary works remain within the Potala Karma collection and are organized by form, intention, material, and symbol.
Symbols, Tradition & Belief
How should I understand descriptions of protection, luck, wealth, or spiritual meaning?
These descriptions refer to traditional symbolism, folklore, legends, and personal belief. They are preserved as cultural context and are not guarantees of medical, financial, protective, or spiritual results.
How do people traditionally cleanse or care for symbolic jewelry?
Practices differ by person and tradition. Some people use moonlight, brief sunlight, incense or smoke, prayer, or placement near other meaningful objects. These are optional personal practices. For physical care, follow the material-specific guidance below.
Care
How should I care for my jewelry?
- Avoid prolonged contact with water, perfume, cosmetics, and household chemicals.
- Store pieces separately in a dry pouch or box.
- Clean gently with a soft, dry cloth unless the product page provides different instructions.
- Remove delicate pieces before sleeping, swimming, bathing, or strenuous exercise.
Orders & Shipping
How long does shipping take?
Delivery time depends on destination, carrier, customs processing, and the service selected at checkout. Please see our Shipping Policy for the current estimates.
Can I track my order?
When tracking is available, the tracking information is sent to the email address used for the order after dispatch.
Returns
What is your return policy?
Please review our Return Policy for the current return window, eligibility requirements, and instructions before sending an item back.
Still Have Questions?
Contact us at support@potalakarma.com with the product link or your order number so we can help efficiently.